Cuisinevietnams understand that the legitimate interests of our customers always come first.

I. General

– By clicking the payment button, the customer agrees to all of our main sales lists.

– Goods before being sent to the carrier will be thoroughly checked by Cuisinevietnams.

– Customers when opening packages must record a video of the opening process and inspect the package to determine the responsibilities of the parties(Cuisinevietnams, carriers) when there is a product quality issue.

– Cuisinevietnams commits to take maximum responsibility when the package has an error that the fault may be caused by Cuisinevietnams or the carrier.

– Cuisinevietnams will return defective and damaged goods caused by Cuisinevietnams in the following 2 forms:

• 100% refund if the product is defective or damaged.
• Return the new product and we bear the full shipping cost.

II. Goods to be returned

– The product is past its expiry date.

– Products are moldy, strange colors, strange smells, modified substances.

– Products are torn, punctured, rusted, leading to product quality assurance.

III. Goods are not returned

– The product is defective due to the customer’s use process.

– Defective or damaged products without documented evidence when opening the package.

– Customers want to exchange or return products when the product is not defective or damaged.