I. For Cuisinevietnams

– Cuisinevietnams will send goods to customers through reputable carriers such as DHL, USPS, FedEx, UPS to all 48 mainland states and Hawaii, depending on the customer’s shipping needs that we will choose. suitable carrier.

– The shipping price will be notified by us to the customer before the order is packed and dispatched. There will be no additional costs during the delivery of the order.

– After the order is successfully sent, we will send the customer a bill of lading code for easy tracking and receiving.

– Delivery time is from 1 – 5 working days since the order is confirmed successfully.

– For pre-orders (temporarily out of stock), the time it takes us to complete the order is 10 – 15 days from the date of order.

II. For Customers

– Provide accurate, complete and clear contact information, address, full name.

– Use the consignment service: If you do not use the door-to-door delivery service, by default the carrier will deliver the goods in front of the house / gate / garage, if you are assured of wet rain, drop and deliver. next order. When using the door-to-door delivery service, you must have the right person to sign to receive the goods.

– Complain to the carrier as soon as you see the delivered goods: There are signs of tearing, flattening, denting, wet, missing, broken, etc.

– Check, film when opening the package to compare and prove to us when there is an unfortunate incident such as damaged, punctured, moldy inside…